How can we help?

Find answers below, or reach out to us directly.

Account issues, billing, or bug reports

[email protected]

Feature Requests

Have an idea to make Helium better?

Frequently Asked Questions

Reporting Bugs

Found something broken? Email [email protected] with:

Your device and OS version (e.g., iPhone 15, iOS 18.2)
Helium app version (Settings → About)
Steps to reproduce the issue
What you expected vs. what happened
Screenshots if applicable

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